Terms and Conditions
Students must agree to complete an initial class that is 1 hour in length. After completion of the first class, they are required to commit to a minimum of 4, 8, or 12 week sessions, which can be scheduled at their convenience. The sessions will be booked through their online student account. Once payment has been processed, students will be able to use their session credits to book in additional sessions with our expert tutors any time thereafter.
To book in sessions, students have to reach out to their dedicated student manager for support.
Payments and Fees
Sessions must be paid in advance. You will receive an invoice for the total number of scheduled sessions, which must be paid online in full prior to the sessions. By providing us with your credit card information, you authorize us to charge such credit card for the purchased services. We reserve the right to change the fees for the services at any time or impose additional fees.
*If an invoice is not paid in full by the due date, a late fee of $20 will be applied to all outstanding balances 5 days after the payment due date. We reserve the right to suspend your account if the amount owing is overdue for more than 30 days.
Rescheduling Classes Policy
You may request to reschedule your session at no charge up to 24 hours before the date and time of the session by phone or email. Requests to change the time and date of the session made within 24 hours of start time of the session are considered late requests and will be charged a $20 cancellation fee.
Cancellation and Missed Class Policy
You may request to cancel your session without penalty up to 24 hours before the date and time of the session by phone or email. Cancellation requests made 24 hours in advance will receive a 100% refund. For credit card refunds, it may take 5 to 10 business days for a refund to appear on your credit card statement.
Sessions cancelled with less than 24 hours notice are considered late cancellations and will be charged a $20 cancellation fee. Students who miss their sessions will also be charged $20 for each session. If a session must be cancelled within 24 hours of the class date and time or the student is unable to attend the session due to a personal or medical emergency, the cancellation fee may be waived at the discretion of the Company. Emergency cases will be reviewed on a case by case basis, and we will notify you by email within 2-3 business days regarding decisions on exceptional cases.
If you are not satisfied with our classes, let us know at [email protected] within 14 days of the class, and we will conduct a full review of the session and notify you by email within 2-3 business days regarding whether you are entitled to a full, partial refund or a free class with another tutor. For credit card refunds, it may take 5 to 10 business days for a refund to appear on your credit card statement.
In rare cases, a tutor may have to cancel a scheduled session. We will do our best to reschedule the session to another convenient time for the student. If this is not possible, we will credit the session to your account or offer a full refund.